← Library Instructor
3 modules · 9 lessons · 225 min
Admin Certification
Placeholder description. For admins who set up and maintain Deskpro: brands, departments, permissions, automations, and the settings that keep a team running smoothly.
Module 1 · Foundational
Helpdesk Setup Basics
0/3 lessons
- 1 Brands & channels Placeholder summary of brands and where tickets come from.
- 2 Adding agents & teams Placeholder summary of building your support org.
- 3 Email setup Placeholder summary of inbound and outbound email.
Module quiz 10 questions · practice
Take quiz →Module 2 · Intermediate
Permissions & Workflows
0/3 lessons
- 1 Permission groups How permission groups grant the same access to many agents at once, the built-in groups, and how to build your own.
- 2 Triggers Placeholder summary of event-based automation.
- 3 SLAs & escalations Placeholder summary of response targets and escalations.
Module quiz 10 questions · practice
Take quiz →Module 3 · Advanced
Scaling Your Helpdesk
0/3 lessons
- 1 Multi-brand at scale Placeholder summary of operating many brands cleanly.
- 2 Custom fields & layouts Placeholder summary of tailoring the ticket form.
- 3 Advanced automations Placeholder summary of combining rules at scale.
Module quiz 10 questions · practice
Take quiz →Final assessment
50 questions. Pass with 67% to earn your certificate.