← Library Instructor
3 modules · 9 lessons · 205 min
AI Certification
Placeholder description. From first pilot to measuring deflection: understand where AI helps, how to roll it out safely, and how to tune answers over time.
Module 1 · Foundational
Intro to Deskpro AI
0/3 lessons
- 1 AI in Deskpro overview Placeholder summary of the AI features at a glance.
- 2 Where AI helps Placeholder summary of high-value use cases.
- 3 Turning AI features on Placeholder summary of enabling AI safely.
Module quiz 10 questions · practice
Take quiz →Module 2 · Intermediate
AI Agents & Automation
0/3 lessons
- 1 Building an AI agent Placeholder summary of creating an automated responder.
- 2 Knowledge for AI Placeholder summary of feeding AI good content.
- 3 Guardrails & handoff Placeholder summary of keeping AI safe.
Module quiz 10 questions · practice
Take quiz →Module 3 · Advanced
Optimizing AI Performance
0/3 lessons
- 1 Measuring deflection Placeholder summary of knowing if AI is working.
- 2 Improving answers Placeholder summary of fixing weak responses.
- 3 Continuous tuning Placeholder summary of an ongoing improvement loop.
Module quiz 10 questions · practice
Take quiz →Final assessment
50 questions. Pass with 67% to earn your certificate.