← Library Instructor
3 modules · 9 lessons · 210 min
Reports Certification
Placeholder description. Learn to read the built-in reports, build your own, and assemble dashboards that teams actually use to make decisions.
Module 1 · Foundational
Reporting Basics
0/3 lessons
- 1 Metrics vs dimensions Placeholder summary of the two building blocks of a report.
- 2 Built-in reports Placeholder summary of the reports shipped with Deskpro.
- 3 Date ranges & filters Placeholder summary of scoping a report.
Module quiz 10 questions · practice
Take quiz →Module 2 · Intermediate
Building Dashboards
0/3 lessons
- 1 Widgets Placeholder summary of the parts of a dashboard.
- 2 Layout & sharing Placeholder summary of arranging and sharing dashboards.
- 3 Scheduling reports Placeholder summary of automated delivery.
Module quiz 10 questions · practice
Take quiz →Module 3 · Advanced
Custom Queries
0/3 lessons
- 1 Query structure Placeholder summary of how a query is put together.
- 2 Grouping & aggregation Placeholder summary of summarising results.
- 3 Saving & reusing queries Placeholder summary of turning a query into a report.
Module quiz 10 questions · practice
Take quiz →Final assessment
50 questions. Pass with 67% to earn your certificate.